Reseller FAQ

  • Do you ship internationally?

    Yes. We ship Australia wide typically, but for Wholesale Supply, we will ship international.

  • Why are your prices so low and such good value?

    because we:

    • source our products directly from our own factories;
    • do not involve or rely on any intermediaries to source our products ;
    • Sell on the Internet and Telephone only which eliminates expensive retail costs.
    • We dont spend huge amounts on advertising, but rely on happy customers, solid Resellers, Community Support & Sponsorship which generate word of mouth to promote our business
       
  • How do I place an order?

    You order via the Reseller Portal 24 x7 x 365 days a year for maximum convenience or via the Telephone during AEST Business Hours.Your pricing will be applied to all products on the site once you have logged in via your Reseller Account credentials.

  • If you wish to use the Telephone to order, pls call 03 9431 5020 during AEST Business Hours. Our wholesale staff are all marquee and printing experts and know the product and its application very well.

  • If you wish to use the Reseller Portal to order, there are three simple steps for ordering 24/7.
    Step1: You should log-in first on this website via My Account which is accessed via the Reseller Portal link on the home page.
    Step2: Browse the item/s you wish to purchase - by inputting the keyword in the search file located on the top right of the home page, or click on the menu item. When you have found the products you would like to purchase, simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).
    Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details. Please note that as a Reseller, all orders need to be paid for as per your payment terms prior to items being dispatched.

  • Can I cancel or change my order once the order is confirmed?

    Yes, you can cancel or change your order before you submitted the payment. We only proceed your order once the payment has been confirmed. You may get payment reminder emails from us if you have ordered and not paid. Please email us as soon as possible if you wish to cancel or change your order.

  • Why would all the items in my shopping cart no longer become available when I check out?

    Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.

  • Why could my order be canceled before I paid for my order?

    Your order will be canceled and the item returned to our inventory if we could not confirm your payment within 5 business days after you have placed your order . But usually we will notify you via email or phone before we cancel your order.

  • How do I check my order status?

    Once we have confirmed your payment, we will dispatch your order ASAP. Note that order dispatch timeframes are based on what you have ordered. Tracking information will then be sent to your billing email address you supplied us, or you may find the tracking information from your account.

  • Where can I find my previous orders record?

    Simply log-in your account via the Reseller Portal, then click on "My Account", all previous orders you have made will be shown .

  • What payment methods do you accept?

    Bank Transfer/Deposit, Cheque, Amex,Visa or Master Cards, Money order and Bank/Business cheque. (No personal cheques)

  • Do your prices include GST?

    Yes, all our prices are GST included + Postage ( if you selected postage). Pickup is no cost.

  • What if I am a competitor and checking out your website?

    As we are a market leader and innovator, our competitors try to copy a lot of things we do. Luckily we log IP addresses, web site page access and track email identity ownership via various internet tools to catch people who are trying to violate our copyrights and intellectual property. NOTE: All of our content and images are copyright. Never know, you may even get emails with our job vacancies if you visit enough.

  • When will you ship out my order?

    Your order will be dispatched within 1-3 working days after we have confirmed your payment and the items are in stock. If you have ordered a custom production item, such as printing, then typically your order will not be shipped till your custom production items are completed, and then we ship all items to you in one shipment. You will be notified via an email with a unique tracking number and delivery details.

  • Where can I track my order?

    1. Regular & Express Shipping
    If your goods have been dispatched you can track your shipment. We use TNT for for our deliveries, thus, just click on the following link --please make sure you have your tracking number ready. TNT Trace & Trace

  • Do you provide combine shipping service?

    Yes. We combine postage for multiple items, as long as it is ordered at the same time, ie a single order.

  • What happens if I am not at home when the courier delivers my orders?

    TNT: If no body is at the delivery address to receive the parcel , a card will be left advising that the parcel can be collected from the nearest post office.

  • Can you ship my order to my PO BOX address?

    No typically. Not possible except for small Express post items less than 5kg.

  • Can I physically see an item before I purchase it?

Yes. You can come to visit us during trading hours. Please view more details at CONTACT US. or call 03 9431 5020 to book a warehouse product demonstration. Our warehouse is in a different location to our sales office, so you need to communicate with us to ensure we can help you when you wish to visit.

  • What currency does our website display?

Australian Dollars (AUD)